LIMIX Technologies ("Limix", "we", "our", or "us") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding that data. If you have questions, contact us at support@limix.online.
1. Who We Are
LIMIX Technologies is an AI automation and IT solutions company serving small and medium businesses. We operate at limix.online and can be reached at support@limix.online.
2. Information We Collect
We collect information you provide directly to us and data generated through your use of our website and services:
- Contact form data — your name, business name, email address, and message when you reach out to us
- Email address — if you subscribe to our newsletter or updates
- Usage data — pages visited, time spent, browser type, and general geographic region (via standard web analytics)
- Business information — details you share during onboarding or service delivery (used only to deliver your project)
We do not collect payment card data directly. Payments are processed via third-party providers with their own privacy policies.
3. How We Use Your Information
- To respond to your enquiries and deliver services you have requested
- To send service-related communications (project updates, invoices, support responses)
- To send marketing emails if you have opted in — you can unsubscribe at any time
- To improve our website and services based on usage patterns
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
4. Lead Data & Cold Outreach Compliance
As part of our services, we may assist clients with outbound lead generation and email outreach. Our practices are:
- Business contact data used for outreach is sourced from publicly available directories and business listings
- Every outreach email includes a clear and functional opt-out / unsubscribe mechanism
- Opt-out requests are honoured immediately and the contact is permanently removed from future communications
- We do not purchase consumer email lists or engage in spam
- Clients are responsible for ensuring their use of our outreach services complies with applicable laws in their jurisdiction (CAN-SPAM, GDPR, CASL, etc.)
5. Cookies & Tracking
Our website uses cookies for basic functionality and analytics. Specifically:
- Essential cookies — required for the website to function (session management, admin login)
- Analytics — we may use privacy-respecting analytics to understand how visitors use our site. No personal data is shared with analytics providers.
You can disable cookies in your browser settings. Doing so may affect certain features of the website.
6. Data Storage & Security
- Contact form submissions are stored securely on our hosting servers (Hostinger) located in the EU/US
- We use SSL/TLS encryption for all data in transit
- We do not store client credentials, passwords, or payment details on our own servers
- Access to stored data is restricted to authorised personnel only
- In the event of a data breach that affects your personal data, we will notify you within 72 hours of becoming aware
7. Third-Party Services
We use the following third-party services which may process your data under their own privacy policies:
- Hostinger — web hosting and email (EU/US infrastructure)
- Google (Gemini API, Drive) — AI processing and file storage for internal operations
- Twilio — voice call delivery for clients who use our AI calling service
- ElevenLabs — AI voice synthesis for automated call services
- Telegram — internal notifications (no client data is shared via Telegram)
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to correction — request we correct inaccurate data
- Right to deletion — request we delete your personal data ("right to be forgotten")
- Right to opt-out — unsubscribe from marketing emails at any time
- Right to data portability — request your data in a portable format
To exercise any of these rights, email us at support@limix.online. We will respond within 30 days.
9. Data Retention
We retain personal data only as long as necessary to deliver services or as required by law. Contact form submissions are retained for 12 months. Client project data is retained for 36 months after project completion, then securely deleted.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
- Email: support@limix.online
- Website: limix.online